Draft Law on Customer Services 2011
finally regulates one of the rights of consumers in the most abused law must be heard easily with a company that provides a service bill of customer services
The future act is intended to regulate telephone services provided by large companies to channel customer service and claims as well as incorporating a sector regulation, including the following measures to control and improve those services phone:
-The phone number where calls will be received must be a free service, meaning that a call to free the service does not generate extra revenue for the company.
-The timeout of the client must be less than a minute for 90% of the calls.
-time limits will be established for resolution of complaints and incidents in these services.
-Companies will have a centralized system for complaints and expedite the resolution of such incidents and have a quick and agile.
-This Act shall not apply to small and medium enterprises and for those they are in losses.
Farewell to expect:
"if you wish to complain press 1 - press 2 for information - if you want to speak to an operator press 3 ...
" now all of our operators are busy "
And the worst when after 15 minutes of talking to an operator will tell you to happen to another department ...
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